From CRM to CX

Over the past fifteen years, iRelate has evolved from a company that implements classic CRM solutions into a service company that focuses on the entire Customer Experience (CX). Being a certified, specialized and recognized Oracle reseller and the only dedicated Oracle partner in Belgium, iRelate aids in making both your customer services and your marketing and sales efforts more professional.

iRelate helps you guide your customers through the entire customer journey in the most effective way. Both on an operational as well as on an analytical, strategic and functional level, iRelate implements the innovative solutions your business needs to evolve. Our team of more than 30 experts not only aids in technically implementing your integrated solution, but also focuses on handing you the tools to improve your customer’s experience yourself and to evolve into automating your sales, service and marketing processes in a natural way. We provide training and workshops, and advise you in implementing the right strategy to achieve your business goals.

Methodology based on our values

What characterizes iRelate, are not only the state-of-the-art innovative Oracle technologies our experts work with, but also our distinctive modus operandi, which is based on our company’s five key values: openness, drive, growth, professionalism and teamspirit.

iRelate believes that open communication is one of the key bricks in building a trustworthy relationship with its clients. We want to work with you, not for you, and that is why we are very open about our way of working, our invoices, etcetera. We want to develop a longterm cooperation with you and, therefore, we aim for continuous growth for both ourselves, our clients and each of our skilled experts. iRelate does not believe in doing things quick and dirty. As a recognized and certified Oracle partner, we are known for our continuous professional approach and our passionate and dynamic consultants, who never hesitate to go the extra mile. For you and with you.